Undergraduate Certificate in Service Knowledge Management
-- ViewingNowThe Undergraduate Certificate in Service Knowledge Management is a compact, career-oriented course that empowers learners with essential skills for success in the service industry. In an era where data-driven decision-making is king, this program stands out, focusing on the principles and practices of knowledge management, analytical skills, and customer service strategies.
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โข Service Strategy
โข Service Design
โข Service Transition
โข Service Operation
โข Continual Service Improvement
โข ITIL Foundation
โข Service Knowledge Management System (SKMS)
โข Service Mapping and Discovery
โข Service Reporting and Metrics
โข Change Management in Service Knowledge Management
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