Undergraduate Certificate in Service Knowledge Management

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The Undergraduate Certificate in Service Knowledge Management is a compact, career-oriented course that empowers learners with essential skills for success in the service industry. In an era where data-driven decision-making is king, this program stands out, focusing on the principles and practices of knowledge management, analytical skills, and customer service strategies.

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AboutThisCourse

This certificate course is critical for those seeking to advance their careers in customer service, technical support, or any role requiring a deep understanding of service knowledge management. By blending theory and practice, learners will gain a comprehensive grasp of service processes, performance metrics, and customer experience management. With the growing industry demand for skilled professionals who can manage and leverage service knowledge effectively, this course is a perfect starting point for those looking to stay ahead in the competitive service sector. Equip yourself with the skills to drive service improvement, reduce costs, and enhance customer satisfaction.

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CourseDetails


• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
• ITIL Foundation
• Service Knowledge Management System (SKMS)
• Service Mapping and Discovery
• Service Reporting and Metrics
• Change Management in Service Knowledge Management

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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UNDERGRADUATE CERTIFICATE IN SERVICE KNOWLEDGE MANAGEMENT
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London School of International Business (LSIB)
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05 May 2025
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