Undergraduate Certificate in Service Knowledge Management

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The Undergraduate Certificate in Service Knowledge Management is a compact, career-oriented course that empowers learners with essential skills for success in the service industry. In an era where data-driven decision-making is king, this program stands out, focusing on the principles and practices of knowledge management, analytical skills, and customer service strategies.

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This certificate course is critical for those seeking to advance their careers in customer service, technical support, or any role requiring a deep understanding of service knowledge management. By blending theory and practice, learners will gain a comprehensive grasp of service processes, performance metrics, and customer experience management. With the growing industry demand for skilled professionals who can manage and leverage service knowledge effectively, this course is a perfect starting point for those looking to stay ahead in the competitive service sector. Equip yourself with the skills to drive service improvement, reduce costs, and enhance customer satisfaction.

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โ€ข Service Strategy
โ€ข Service Design
โ€ข Service Transition
โ€ข Service Operation
โ€ข Continual Service Improvement
โ€ข ITIL Foundation
โ€ข Service Knowledge Management System (SKMS)
โ€ข Service Mapping and Discovery
โ€ข Service Reporting and Metrics
โ€ข Change Management in Service Knowledge Management

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
UNDERGRADUATE CERTIFICATE IN SERVICE KNOWLEDGE MANAGEMENT
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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