Undergraduate Certificate in IT Service Standards
-- ViewingNowThe Undergraduate Certificate in IT Service Standards is a comprehensive course designed to equip learners with the essential skills required in the IT service industry. This program emphasizes the importance of service management, ITIL (Information Technology Infrastructure Library) framework, and other industry-standard practices.
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โข IT Service Management Fundamentals
โข Service Support and Delivery Processes
โข ITIL Framework and Best Practices
โข Incident, Problem, and Change Management
โข Service Level Management and Metrics
โข IT Service Continuity and Disaster Recovery
โข Capacity Management and Performance Optimization
โข IT Asset Management and License Compliance
โข IT Security and Information Protection
โข IT Project Management and Governance
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