Undergraduate Certificate in IT Service Standards
-- ViewingNowThe Undergraduate Certificate in IT Service Standards is a comprehensive course designed to equip learners with the essential skills required in the IT service industry. This program emphasizes the importance of service management, ITIL (Information Technology Infrastructure Library) framework, and other industry-standard practices.
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⢠IT Service Management Fundamentals
⢠Service Support and Delivery Processes
⢠ITIL Framework and Best Practices
⢠Incident, Problem, and Change Management
⢠Service Level Management and Metrics
⢠IT Service Continuity and Disaster Recovery
⢠Capacity Management and Performance Optimization
⢠IT Asset Management and License Compliance
⢠IT Security and Information Protection
⢠IT Project Management and Governance
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