Postgraduate Certificate in IT Service Improvement Planning
-- ViewingNowThe Postgraduate Certificate in IT Service Improvement Planning is a vital course for professionals aiming to enhance their IT service management skills. This certificate program focuses on essential skills such as strategy formulation, service measurement systems, and continuous service improvement, making it highly relevant in today's technology-driven business world.
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โข IT Service Management Fundamentals
โข ITIL Framework and Best Practices
โข Service Improvement Methodologies and Tools
โข Analyzing IT Service Metrics and KPIs
โข Continual Service Improvement (CSI) Planning and Implementation
โข Identifying and Managing Stakeholders in Service Improvement
โข Risk Management in IT Service Improvement
โข Communication and Change Management in Service Improvement
โข Measuring and Evaluating Service Improvement Success
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