Postgraduate Certificate in IT Service Improvement Planning
-- ViewingNowThe Postgraduate Certificate in IT Service Improvement Planning is a vital course for professionals aiming to enhance their IT service management skills. This certificate program focuses on essential skills such as strategy formulation, service measurement systems, and continuous service improvement, making it highly relevant in today's technology-driven business world.
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⢠IT Service Management Fundamentals
⢠ITIL Framework and Best Practices
⢠Service Improvement Methodologies and Tools
⢠Analyzing IT Service Metrics and KPIs
⢠Continual Service Improvement (CSI) Planning and Implementation
⢠Identifying and Managing Stakeholders in Service Improvement
⢠Risk Management in IT Service Improvement
⢠Communication and Change Management in Service Improvement
⢠Measuring and Evaluating Service Improvement Success
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