Undergraduate Certificate in Concepts in CRM Strategy
-- ViewingNowThe Undergraduate Certificate in Concepts in CRM Strategy is a vital course designed to equip learners with essential skills for success in CRM (Customer Relationship Management). This certificate program focuses on the importance of understanding customer needs, building strong relationships, and driving business growth through effective CRM strategies.
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โข Introduction to CRM Strategy
โข CRM Systems and Technologies
โข Customer Segmentation and Targeting
โข CRM Data Management and Analytics
โข Customer Relationship Lifecycle
โข Multi-Channel CRM Strategy
โข CRM Strategy Implementation and Evaluation
โข Social CRM and Mobile CRM
โข CRM Ethics and Privacy Issues
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