Undergraduate Certificate in Concepts in CRM Strategy
-- ViewingNowThe Undergraduate Certificate in Concepts in CRM Strategy is a vital course designed to equip learners with essential skills for success in CRM (Customer Relationship Management). This certificate program focuses on the importance of understanding customer needs, building strong relationships, and driving business growth through effective CRM strategies.
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⢠Introduction to CRM Strategy
⢠CRM Systems and Technologies
⢠Customer Segmentation and Targeting
⢠CRM Data Management and Analytics
⢠Customer Relationship Lifecycle
⢠Multi-Channel CRM Strategy
⢠CRM Strategy Implementation and Evaluation
⢠Social CRM and Mobile CRM
⢠CRM Ethics and Privacy Issues
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