Postgraduate Certificate in F&B Service Quality
-- ViewingNowThe Postgraduate Certificate in F&B Service Quality is a comprehensive course designed to enhance the competencies of hospitality professionals. This certificate program emphasizes the importance of delivering exceptional service quality in the food and beverage industry, a critical factor in achieving customer satisfaction and loyalty.
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โข Service Quality Management: Understanding service quality concepts, principles and models; measuring and improving service quality in F&B operations.
โข Customer Relationship Management: Building and maintaining strong customer relationships; managing customer expectations and perceptions.
โข F&B Operations Management: Overseeing food and beverage operations, including production, distribution, and service; ensuring efficiency, quality, and safety.
โข Employee Engagement and Training: Motivating and engaging employees; developing and implementing effective training programs to enhance service quality.
โข Menu Engineering and Design: Designing menus that appeal to customers' senses and preferences; utilizing menu psychology to increase sales and customer satisfaction.
โข Service Recovery and Complaint Handling: Managing service failures and recovering from mistakes; handling customer complaints effectively and professionally.
โข Sustainability and Social Responsibility: Incorporating sustainability and social responsibility practices in F&B operations; promoting ethical and environmentally-friendly business practices.
โข Financial Management for F&B Operations: Managing financial resources for F&B operations; budgeting, forecasting, and cost control.
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