Undergraduate Certificate in Global Contact Centre Operations
-- ViewingNowThe Undergraduate Certificate in Global Contact Centre Operations is a comprehensive course designed to meet the growing industry demand for skilled contact center professionals. This certificate program emphasizes the importance of global customer service standards, effective communication, and cutting-edge technology in contact center operations.
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GBP £ 140
GBP £ 202
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ใณใผใน่ฉณ็ดฐ
โข Global Contact Centre Operations Overview
โข Customer Relationship Management (CRM)
โข Workforce Management in Global Contact Centres
โข Multichannel Communications in Contact Centres
โข Quality Assurance & Performance Improvement in Global Contact Centres
โข Global Contact Centre Technology & Infrastructure
โข Data Privacy & Security in Global Contact Centres
โข Cross-Cultural Communication in Global Contact Centres
โข Vendor Management & Outsourcing in Global Contact Centres
โข Strategic Planning & Leadership in Global Contact Centre Operations
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