Undergraduate Certificate in Global Contact Centre Operations

Name: Undergraduate Certificate in Global Contact Centre Operations
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The Undergraduate Certificate in Global Contact Centre Operations is a comprehensive course designed to meet the growing industry demand for skilled contact center professionals. This certificate program emphasizes the importance of global customer service standards, effective communication, and cutting-edge technology in contact center operations.

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AboutThisCourse

Learners will gain essential skills in customer relationship management, data analysis, and problem-solving, empowering them to excel in various contact center roles and advance their careers. The course content is industry-relevant, ensuring that learners are well-equipped to handle the challenges and opportunities of the global contact center landscape.

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CourseDetails

• Global Contact Centre Operations Overview
• Customer Relationship Management (CRM)
• Workforce Management in Global Contact Centres
• Multichannel Communications in Contact Centres
• Quality Assurance & Performance Improvement in Global Contact Centres
• Global Contact Centre Technology & Infrastructure
• Data Privacy & Security in Global Contact Centres
• Cross-Cultural Communication in Global Contact Centres
• Vendor Management & Outsourcing in Global Contact Centres
• Strategic Planning & Leadership in Global Contact Centre Operations

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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EarnCareerCertificate

UNDERGRADUATE CERTIFICATE IN GLOBAL CONTACT CENTRE OPERATIONS

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London School of International Business (LSIB)

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05 May 2025

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