Undergraduate Certificate in Building Customer Relationships through Contact Centres
-- ViewingNowThe Undergraduate Certificate in Building Customer Relationships through Contact Centers is a course designed to empower learners with essential skills for career advancement in customer relationship management. This program highlights the importance of effective communication, problem-solving, and technology in today's contact centers.
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โข Understanding Customer Relationship Management (CRM) in Contact Centres
โข Effective Communication Skills for Contact Centre Agents
โข Building Customer Trust and Loyalty through Contact Centres
โข Handling Customer Complaints and Difficult Situations in Contact Centres
โข Utilizing Contact Centre Technology for Customer Relationship Building
โข Analyzing Customer Data and Feedback for Continuous Improvement
โข Developing and Implementing Contact Centre Strategies for Customer Retention
โข Measuring and Evaluating Contact Centre Performance for Customer Satisfaction
โข Adhering to Contact Centre Compliance and Security Policies
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