Undergraduate Certificate in Building Customer Relationships through Contact Centres

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The Undergraduate Certificate in Building Customer Relationships through Contact Centers is a course designed to empower learners with essential skills for career advancement in customer relationship management. This program highlights the importance of effective communication, problem-solving, and technology in today's contact centers.

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AboutThisCourse

In an era where customer experience is paramount, this certificate course addresses the industry's growing demand for professionals who can build and maintain strong customer relationships. Learners will gain hands-on experience with industry-standard tools and best practices, preparing them to excel in various contact center roles. By combining theoretical knowledge and practical applications, this course equips learners with the ability to handle customer inquiries and complaints, manage customer data, and leverage technology to enhance customer interactions. This certificate course is an excellent starting point for those interested in customer relationship management and seeking a competitive edge in the job market.

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CourseDetails

• Understanding Customer Relationship Management (CRM) in Contact Centres
• Effective Communication Skills for Contact Centre Agents
• Building Customer Trust and Loyalty through Contact Centres
• Handling Customer Complaints and Difficult Situations in Contact Centres
• Utilizing Contact Centre Technology for Customer Relationship Building
• Analyzing Customer Data and Feedback for Continuous Improvement
• Developing and Implementing Contact Centre Strategies for Customer Retention
• Measuring and Evaluating Contact Centre Performance for Customer Satisfaction
• Adhering to Contact Centre Compliance and Security Policies

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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UNDERGRADUATE CERTIFICATE IN BUILDING CUSTOMER RELATIONSHIPS THROUGH CONTACT CENTRES
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London School of International Business (LSIB)
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05 May 2025
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