Professional Certificate in Contact Center Technology Infrastructure
-- ViewingNowThe Professional Certificate in Contact Center Technology Infrastructure is a vital course designed to meet the growing industry demand for skilled professionals. This certificate course emphasizes the importance of understanding and implementing technology infrastructure that powers contact centers, enabling effective and efficient customer interactions.
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GBP £ 140
GBP £ 202
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โข Contact Center Technologies
โข VoIP and IP Telephony
โข Computer Telephony Integration (CTI)
โข Automatic Call Distribution (ACD) Systems
โข Interactive Voice Response (IVR) Systems
โข Contact Center Software Platforms
โข Workforce Management (WFM) Solutions
โข Quality Management and Call Recording
โข Reporting and Analytics in Contact Centers
โข Contact Center Security and Compliance
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