Professional Certificate in Contact Center Technology Infrastructure

Name: Professional Certificate in Contact Center Technology Infrastructure
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The Professional Certificate in Contact Center Technology Infrastructure is a vital course designed to meet the growing industry demand for skilled professionals. This certificate course emphasizes the importance of understanding and implementing technology infrastructure that powers contact centers, enabling effective and efficient customer interactions.

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AboutThisCourse

Learners will gain essential skills in areas such as network setup, data security, and CRM systems. By mastering these concepts, they will be equipped to drive contact center success, leading to enhanced career advancement opportunities in this competitive field.

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CourseDetails

• Contact Center Technologies
• VoIP and IP Telephony
• Computer Telephony Integration (CTI)
• Automatic Call Distribution (ACD) Systems
• Interactive Voice Response (IVR) Systems
• Contact Center Software Platforms
• Workforce Management (WFM) Solutions
• Quality Management and Call Recording
• Reporting and Analytics in Contact Centers
• Contact Center Security and Compliance

CareerPath

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
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WhatsIncludedBothPlans

FullCourseAccess
DigitalCertificate
CourseMaterials

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EarnCareerCertificate

PROFESSIONAL CERTIFICATE IN CONTACT CENTER TECHNOLOGY INFRASTRUCTURE

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LearnerName

WhoHasCompletedProgramme

London School of International Business (LSIB)

AwardedOn

05 May 2025

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