Professional Certificate in Contact Center Technology Infrastructure
-- ViewingNowThe Professional Certificate in Contact Center Technology Infrastructure is a vital course designed to meet the growing industry demand for skilled professionals. This certificate course emphasizes the importance of understanding and implementing technology infrastructure that powers contact centers, enabling effective and efficient customer interactions.
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⢠Contact Center Technologies
⢠VoIP and IP Telephony
⢠Computer Telephony Integration (CTI)
⢠Automatic Call Distribution (ACD) Systems
⢠Interactive Voice Response (IVR) Systems
⢠Contact Center Software Platforms
⢠Workforce Management (WFM) Solutions
⢠Quality Management and Call Recording
⢠Reporting and Analytics in Contact Centers
⢠Contact Center Security and Compliance
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