Professional Certificate in Hospitality Total Quality Management
-- ViewingNowThe Professional Certificate in Hospitality Total Quality Management is a comprehensive course designed to enhance the skills of hospitality professionals. This certificate program emphasizes the importance of quality management in the hospitality industry, addressing industry demand for experts who can implement and maintain high-quality services and customer experiences.
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⢠Unit 1: Introduction to Total Quality Management (TQM) in Hospitality
⢠Unit 2: Principles and Practices of TQM
⢠Unit 3: Quality Management Systems in Hospitality
⢠Unit 4: Continuous Improvement Processes in Hospitality Services
⢠Unit 5: Customer Satisfaction and Loyalty in TQM
⢠Unit 6: Employee Engagement and Empowerment in TQM
⢠Unit 7: Strategic Planning for TQM in Hospitality Organizations
⢠Unit 8: Quality Control and Assurance in Hospitality Operations
⢠Unit 9: Use of Technology in TQM for Hospitality Services
⢠Unit 10: Case Studies and Real-World Applications of TQM in Hospitality
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