Professional Certificate in Hospitality Total Quality Management
-- ViewingNowThe Professional Certificate in Hospitality Total Quality Management is a comprehensive course designed to enhance the skills of hospitality professionals. This certificate program emphasizes the importance of quality management in the hospitality industry, addressing industry demand for experts who can implement and maintain high-quality services and customer experiences.
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โข Unit 1: Introduction to Total Quality Management (TQM) in Hospitality
โข Unit 2: Principles and Practices of TQM
โข Unit 3: Quality Management Systems in Hospitality
โข Unit 4: Continuous Improvement Processes in Hospitality Services
โข Unit 5: Customer Satisfaction and Loyalty in TQM
โข Unit 6: Employee Engagement and Empowerment in TQM
โข Unit 7: Strategic Planning for TQM in Hospitality Organizations
โข Unit 8: Quality Control and Assurance in Hospitality Operations
โข Unit 9: Use of Technology in TQM for Hospitality Services
โข Unit 10: Case Studies and Real-World Applications of TQM in Hospitality
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