Undergraduate Certificate in Hospitality Management Coaching
-- ViewingNowThe Undergraduate Certificate in Hospitality Management Coaching is a comprehensive course designed to equip learners with essential skills for success in the hospitality industry. This program emphasizes the importance of leadership, communication, and strategic thinking in managing hospitality operations.
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⢠Front Office Operations: This unit covers the essential functions of the front office, including guest reservations, check-ins, and check-outs, as well as managing customer complaints and inquiries.
⢠Housekeeping Management: This unit focuses on the management of housekeeping operations, including room cleaning, maintenance, and guest amenities, as well as housekeeping staff training and supervision.
⢠Food and Beverage Management: This unit explores the management of food and beverage operations, including menu planning, food preparation, and service delivery, as well as managing inventory and budgets.
⢠Event Planning and Coordination: This unit covers the essentials of event planning and coordination, including site inspections, vendor negotiations, and event execution, as well as managing event budgets and timelines.
⢠Human Resource Management in Hospitality: This unit examines the role of human resources in hospitality management, including recruitment, training, and development of staff, as well as employee performance management and labor relations.
⢠Financial Management in Hospitality: This unit explores the financial aspects of hospitality management, including budgeting, forecasting, and financial reporting, as well as managing costs and revenue.
⢠Marketing and Sales in Hospitality: This unit covers marketing and sales strategies for the hospitality industry, including market research, branding, and sales techniques, as well as managing customer relationships and loyalty programs.
⢠Sustainable Tourism Practices: This unit examines the role of sustainability in the hospitality industry, including environmental, social, and economic considerations, as well as implementing sustainable practices and measuring their impact.
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