Undergraduate Certificate in Hotel Business Operations
-- ViewingNowThe Undergraduate Certificate in Hotel Business Operations is a comprehensive course designed to equip learners with the essential skills necessary for success in the hotel industry. This program emphasizes the importance of hotel operations, management, and guest services, providing students with a solid foundation in the business aspects of hotel management.
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⢠Introduction to Hotel Business Operations: An overview of the hotel industry, including history, structure, and current trends. This unit covers the fundamental aspects of hotel operations, such as front office, housekeeping, food and beverage, and maintenance.
⢠Front Office Management: This unit focuses on the front office department, including reservations, reception, and concierge services. Students will learn about guest communication, reservation systems, and check-in/check-out procedures.
⢠Housekeeping Management: This unit covers the housekeeping department, including room cleaning, laundry, and maintenance. Students will learn about staff management, quality control, and guest satisfaction.
⢠Food and Beverage Management: This unit focuses on the food and beverage department, including restaurant, bar, and room service operations. Students will learn about menu planning, inventory management, and customer service.
⢠Financial Management for Hotels: This unit covers financial management for hotels, including budgeting, forecasting, and financial statements. Students will learn about revenue management, cost control, and financial analysis.
⢠Marketing and Sales for Hotels: This unit focuses on marketing and sales for hotels, including market research, advertising, and public relations. Students will learn about sales strategies, customer relationship management, and revenue generation.
⢠Human Resource Management for Hotels: This unit covers human resource management for hotels, including recruitment, training, and employee relations. Students will learn about labor laws, diversity and inclusion, and performance management.
⢠Facilities Management for Hotels: This unit focuses on facilities management for hotels, including building maintenance, safety, and security. Students will learn about energy management, sustainability, and emergency procedures.
⢠Hotel Information Systems: This unit
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