Postgraduate Certificate in Communication for Services
-- ViewingNowThe Postgraduate Certificate in Communication for Services is a comprehensive course designed to enhance communication skills in the service industry. This certificate course emphasizes the importance of effective communication in delivering exceptional customer service, which is crucial in today's service-oriented economy.
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⢠Communication Strategies for Service Excellence
⢠Effective Listening and Feedback in Customer Service
⢠Written Communication for Service Professionals
⢠Intercultural Communication in Service Delivery
⢠Persuasive Communication and Negotiation Skills
⢠Communication Ethics and Corporate Social Responsibility
⢠Using Technology and Social Media for Effective Service Communication
⢠Crisis Communication and Reputation Management
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