Undergraduate Certificate in Customer Care for Telecommunications

Name: Undergraduate Certificate in Customer Care for Telecommunications
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The Undergraduate Certificate in Customer Care for Telecommunications is a comprehensive course designed to provide learners with essential skills in customer service within the telecommunications industry. This course highlights the importance of effective communication, problem-solving, and technical knowledge in delivering exceptional customer experiences.

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AboutThisCourse

With the rapid growth of the telecommunications industry, there is an increasing demand for customer care professionals who can handle complex customer inquiries and complaints. This course equips learners with the necessary skills to meet this demand and excel in their careers. Through this course, learners will gain a deep understanding of telecommunications technologies, customer service strategies, and problem-solving techniques. They will also develop their communication skills, conflict resolution abilities, and emotional intelligence. By the end of the course, learners will be well-prepared to provide excellent customer service in the telecommunications industry, leading to career advancement and higher earning potential.

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CourseDetails

• Telecommunications Fundamentals: Understanding the basics of telecommunications, including networks, technologies, and services.
• Customer Service Foundations: Learning the essentials of customer service, such as communication skills, problem-solving, and empathy.
• Telecommunications Customer Care: Focusing on customer care specific to telecommunications, including handling service disruptions, explaining complex concepts, and managing customer expectations.
• Product & Service Knowledge: Gaining in-depth knowledge of telecommunications products and services, including mobile, internet, and landline services, to provide accurate and helpful information to customers.
• Complaint Handling & Escalation: Learning how to handle customer complaints effectively, including de-escalation techniques and when to escalate issues to supervisors or managers.
• Sales & Upselling Techniques: Developing skills in sales and upselling, including identifying customer needs, recommending products and services, and closing sales.
• Workforce Management: Understanding the principles of workforce management, including scheduling, forecasting, and performance measurement, to optimize customer service operations.
• Quality Assurance & Continuous Improvement: Learning how to monitor and improve the quality of customer service, including using quality assurance tools, analyzing customer feedback, and implementing continuous improvement initiatives.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
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UNDERGRADUATE CERTIFICATE IN CUSTOMER CARE FOR TELECOMMUNICATIONS

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London School of International Business (LSIB)

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05 May 2025

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