Professional Certificate in Live Chat Customer Support

Name: Professional Certificate in Live Chat Customer Support
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The Professional Certificate in Live Chat Customer Support is a crucial course designed to empower learners with the necessary skills to thrive in the rapidly growing customer support industry. This certificate course highlights the importance of effective communication, problem-solving, and time management in live chat customer support roles.

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AboutThisCourse

With the increasing demand for instant, personalized customer service, businesses are on the hunt for skilled professionals who can provide top-notch live chat support. Completing this course will equip learners with essential skills to handle customer inquiries, resolve issues, and enhance customer satisfaction, leading to better career advancement opportunities. By the end of this course, learners will be well-versed in the best practices for live chat customer support and prepared to make a significant impact in their current or future roles, ensuring a rewarding career in this in-demand field.

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CourseDetails

• Understanding Live Chat Customer Support
• Setting Up a Live Chat Platform
• Effective Communication Skills for Live Chat
• Handling Customer Complaints through Live Chat
• Resolving Customer Queries and Issues
• Tone and Professionalism in Live Chat
• Multi-tasking and Time Management in Live Chat
• Understanding Customer Behavior and Expectations
• Using CRM Tools for Live Chat Customer Support
• Continuous Improvement in Live Chat Customer Support

CareerPath

In the UK's ever-evolving job market, the demand for skilled live chat customer support professionals is on the rise. With the increasing reliance on digital communication, businesses are investing in teams to manage online customer interactions. Our Professional Certificate in Live Chat Customer Support equips students with the necessary skills to thrive in the industry. Dive into the following roles and their respective market trends, salary ranges, and skill demands: 1. **Customer Support Representative (75%)** - Represent the first line of defence in addressing customer queries and concerns - Adept at handling multiple chat sessions concurrently - Expected salary range: £18,000 to £25,000 per annum 2. **Team Leader (15%)** - Oversee a group of customer support representatives - Coordinate daily operations, assign tasks, and monitor performance - Expected salary range: £25,000 to £35,000 per annum 3. **Customer Service Manager (10%)** - Oversee the entire customer support department - Develop strategies, set performance goals, and allocate resources - Expected salary range: £35,000 to £50,000 per annum 4. **Quality Assurance Specialist (5%)** - Evaluate customer interactions to ensure quality standards are met - Provide feedback and coaching to customer support staff - Expected salary range: £25,000 to £35,000 per annum 5. **Trainer (3%)** - Design and deliver training programs for customer support staff - Stay updated on industry trends and best practices - Expected salary range: £25,000 to £35,000 per annum In conclusion, our Professional Certificate in Live Chat Customer Support offers a comprehensive curriculum to prepare students for the growing demand for skilled professionals in the industry. Equip yourself with the necessary skills to succeed in this rewarding and dynamic field.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN LIVE CHAT CUSTOMER SUPPORT

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London School of International Business (LSIB)

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05 May 2025

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