Graduate Certificate in B2B Sales and Customer Satisfaction

Name: Graduate Certificate in B2B Sales and Customer Satisfaction
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The Graduate Certificate in B2B Sales and Customer Satisfaction is a career-advancing course designed for professionals in the sales industry. This program focuses on developing essential skills needed to drive business growth and enhance customer satisfaction in the B2B sector.

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AboutThisCourse

In today's competitive market, there is an increasing demand for skilled sales professionals who can build and maintain strong business relationships while ensuring customer satisfaction. This course is designed to meet this industry need, equipping learners with the latest sales strategies, negotiation techniques, and customer service best practices. By completing this program, learners will gain a competitive edge, with the ability to apply their skills and knowledge in real-world situations. They will be able to develop and implement effective sales strategies, manage customer relationships, and improve overall customer satisfaction. With a graduate certificate in B2B sales and customer satisfaction, learners can take their sales career to new heights, driving business growth and success in today's dynamic business landscape.

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CourseDetails

• B2B Sales Fundamentals
• Understanding B2B Customer Segments and Needs
• Strategic B2B Selling: Targeting, Planning, and Positioning
• Mastering B2B Sales Techniques: Consultative, Solution, and Challenger Selling
• B2B Sales Negotiation and Closing Techniques
• Building Long-Term B2B Customer Relationships
• Leveraging Data and Analytics in B2B Sales
• B2B Sales Enablement: Tools, Technology, and Training
• B2B Sales Management and Leadership

CareerPath

In the UK, the demand for sales professionals with a Graduate Certificate in B2B Sales and Customer Satisfaction is on the rise. This graduate certificate equips students with the essential skills needed to excel in various sales roles, ensuring customer satisfaction and driving business growth. 1. Sales Representative (45%): These professionals are responsible for promoting and selling a company's products or services to clients. With a Graduate Certificate in B2B Sales and Customer Satisfaction, sales reps can expect to see an increase in their earning potential, with an average salary range of £25,000 to £45,000 per year. 2. Account Manager (30%): Account managers maintain relationships with existing clients, ensuring their needs are met and looking for opportunities to upsell or cross-sell products or services. This role typically requires strong communication and negotiation skills, with an average salary range of £30,000 to £60,000 per year. 3. Sales Manager (15%): Sales managers oversee a team of sales representatives, setting targets, and developing strategies for sales growth. This role requires leadership and strategic thinking skills, with an average salary range of £40,000 to £80,000 per year. 4. Customer Service Representative (10%): Customer service representatives handle customer inquiries, complaints, and feedback, ensuring a positive customer experience. This role requires strong interpersonal skills, with an average salary range of £18,000 to £25,000 per year.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GRADUATE CERTIFICATE IN B2B SALES AND CUSTOMER SATISFACTION

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London School of International Business (LSIB)

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05 May 2025

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