Professional Certificate in Telephone Etiquette

Name: Professional Certificate in Telephone Etiquette
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Professional Certificate in Telephone Etiquette: In today's fast-paced, globalized world, effective communication skills are more critical than ever, especially in the professional setting. This certificate course emphasizes the importance of proper telephone etiquette, which remains a vital aspect of business communication despite the rise of digital channels.

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AboutThisCourse

Learners will gain essential skills in handling telephone calls professionally, improving their communication, listening, and problem-solving abilities. With the increasing demand for skilled customer service representatives and remote workers, this course offers valuable insights into industry best practices and equips learners with the tools necessary for career advancement. By the end of this program, learners will have developed a strong foundation in telephone etiquette, enabling them to make a positive impact on their professional image and relationships.

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CourseDetails

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Understanding Telephone Etiquette Basics

CareerPath

In this Professional Certificate in Telephone Etiquette, we focus on essential skills for various roles in the UK job market. As a customer service representative, you'll learn effective communication techniques, problem-solving, and handling customer complaints. This role is in high demand, accounting for 65% of the market. Sales agents represent the second-largest sector, making up 20% of the market. They'll learn how to generate leads, persuade customers, and close deals while maintaining a positive image. Telemarketing specialists and helpdesk support professionals contribute 10% and 5% to the market, respectively. Telemarketing specialists focus on making outbound sales calls, while helpdesk support professionals handle inbound technical inquiries. This 3D Pie chart visually displays the relevance of each role in the industry. With a transparent background and no added background color, the chart adapts to all screen sizes and offers a captivating view of the current job market trends in the UK.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN TELEPHONE ETIQUETTE

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London School of International Business (LSIB)

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05 May 2025

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