Undergraduate Certificate in Handling Customer Complaints in Contact Centres

Name: Undergraduate Certificate in Handling Customer Complaints in Contact Centres
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The Undergraduate Certificate in Handling Customer Complaints in Contact Centres is a crucial course designed to equip learners with essential skills for career advancement in customer service roles. This certificate program focuses on teaching effective communication, problem-solving, and conflict resolution strategies that are vital in handling customer complaints in contact centers.

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AboutThisCourse

In today's highly competitive business landscape, providing exceptional customer service is essential for any organization to thrive. By learning how to handle customer complaints professionally and efficiently, learners can significantly improve customer satisfaction, loyalty, and retention rates, which in turn can drive business growth and success. This certificate course is in high demand across various industries, as businesses seek to enhance their customer service capabilities and deliver exceptional customer experiences. By completing this program, learners can demonstrate their expertise in handling customer complaints and increase their employability in contact center roles or related customer service positions.

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CourseDetails

• Understanding Customer Complaints
• Effective Communication in Handling Customer Complaints
• Problem-Solving Skills for Contact Centers
• De-escalation Techniques in Customer Service
• Complaint Management Tools and Software
• Legal and Ethical Considerations in Handling Customer Complaints
• Feedback Loop and Continuous Improvement
• Empathy and Emotional Intelligence in Customer Interactions
• Quality Assurance and Monitoring in Contact Centers

CareerPath

Undergraduate Certificate in Handling Customer Complaints in Contact Centres is a valuable course for those interested in customer service roles, as it focuses on improving essential skills for managing customer complaints effectively. The certificate covers various aspects of complaint handling, including effective communication, problem-solving, and empathy. The UK job market values these skills, with active listening, problem-solving, and communication being the most in-demand skills in contact centres. Displayed in the 3D pie chart above, empathy and patience are also essential for success in this field. With a transparent background and no added background colour, the chart is designed to adapt to any screen size. According to the National Careers Service, customer service advisors in the UK earn an average salary of £18,000 to £24,000 per year. As professionals gain experience, they can advance to higher-paying roles, such as team leader, supervisor, or manager, with potential salaries ranging from £25,000 to £40,000. The Undergraduate Certificate in Handling Customer Complaints in Contact Centres is a valuable stepping stone for roles in this growing industry, with the UK contact centre market expected to reach a value of £20.9 billion by 2026. By honing their complaint handling skills, students can significantly improve their job prospects and career advancement opportunities.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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UNDERGRADUATE CERTIFICATE IN HANDLING CUSTOMER COMPLAINTS IN CONTACT CENTRES

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London School of International Business (LSIB)

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05 May 2025

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