Graduate Certificate in Telephonic Communication in Business
-- ViewingNowThe Graduate Certificate in Telephonic Communication in Business is a specialized course designed to enhance learners' telephone communication skills in a professional setting. With the increasing reliance on remote work and virtual communication, this course is more important than ever.
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GBP £ 140
GBP £ 202
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โข Telephonic Etiquette: Understanding professional communication techniques for telephone-based interactions, including proper greetings, active listening, and clear enunciation.
โข Call Handling Techniques: Learning effective strategies for handling high-volume calls, including efficient call routing, hold management, and call prioritization.
โข Customer Service Skills: Developing key customer service skills such as empathy, patience, and problem-solving to enhance the customer experience over the telephone.
โข Telemarketing Techniques: Exploring best practices for telemarketing, including prospect identification, lead qualification, and closing techniques.
โข Virtual Communication Strategies: Understanding the nuances of virtual communication, including non-verbal cues, tone of voice, and video conferencing etiquette.
โข Handling Difficult Callers: Learning strategies for managing difficult callers, including de-escalating tense situations, maintaining composure, and providing effective resolutions.
โข Call Center Metrics: Understanding key call center metrics such as average handle time, first call resolution, and customer satisfaction.
โข Sales Techniques for Telephonic Communication: Developing sales skills specific to telephone-based interactions, including consultative selling, upselling, and cross-selling.
โข Data Security and Privacy: Ensuring compliance with data security and privacy regulations in the context of telephonic communication in business.
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