Professional Certificate in Global IT Service Management

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The Professional Certificate in Global IT Service Management is a comprehensive course designed to provide learners with the essential skills required in the rapidly evolving IT service industry. This program emphasizes the importance of global best practices in IT service management and helps learners develop a strong foundation in concepts such as ITIL, COBIT, and ISO/IEC 20000.

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About this course

In an era where IT services are integral to business success, this course is in high demand across industries. It equips learners with the ability to manage and deliver high-quality IT services, ensuring customer satisfaction and business continuity. By gaining expertise in incident management, problem management, change management, and service level management, learners significantly enhance their career advancement opportunities. The course is structured to offer practical knowledge and skills, enabling learners to add immediate value to their organizations upon completion. By the end of the course, learners will have a deep understanding of IT service management principles and how to apply them in real-world scenarios.

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Course Details

• Introduction to IT Service Management
• The ITIL Framework and Best Practices
• Service Support and Delivery Processes
• Incident Management and Problem Resolution
• Change Management and Configuration Control
• Service Level Management and Customer Relations
• IT Service Continuity and Disaster Recovery Planning
• Supplier Management and Vendor Relations
• Continual Service Improvement and Performance Metrics
• Global IT Service Management Case Studies and Best Practices

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN GLOBAL IT SERVICE MANAGEMENT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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