Professional Certificate in Global IT Service Management

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The Professional Certificate in Global IT Service Management is a comprehensive course designed to provide learners with the essential skills required in the rapidly evolving IT service industry. This program emphasizes the importance of global best practices in IT service management and helps learners develop a strong foundation in concepts such as ITIL, COBIT, and ISO/IEC 20000.

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AboutThisCourse

In an era where IT services are integral to business success, this course is in high demand across industries. It equips learners with the ability to manage and deliver high-quality IT services, ensuring customer satisfaction and business continuity. By gaining expertise in incident management, problem management, change management, and service level management, learners significantly enhance their career advancement opportunities. The course is structured to offer practical knowledge and skills, enabling learners to add immediate value to their organizations upon completion. By the end of the course, learners will have a deep understanding of IT service management principles and how to apply them in real-world scenarios.

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CourseDetails

• Introduction to IT Service Management
• The ITIL Framework and Best Practices
• Service Support and Delivery Processes
• Incident Management and Problem Resolution
• Change Management and Configuration Control
• Service Level Management and Customer Relations
• IT Service Continuity and Disaster Recovery Planning
• Supplier Management and Vendor Relations
• Continual Service Improvement and Performance Metrics
• Global IT Service Management Case Studies and Best Practices

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN GLOBAL IT SERVICE MANAGEMENT
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London School of International Business (LSIB)
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05 May 2025
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