Professional Certificate in Global IT Service Management
-- ViewingNowThe Professional Certificate in Global IT Service Management is a comprehensive course designed to provide learners with the essential skills required in the rapidly evolving IT service industry. This program emphasizes the importance of global best practices in IT service management and helps learners develop a strong foundation in concepts such as ITIL, COBIT, and ISO/IEC 20000.
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โข Introduction to IT Service Management
โข The ITIL Framework and Best Practices
โข Service Support and Delivery Processes
โข Incident Management and Problem Resolution
โข Change Management and Configuration Control
โข Service Level Management and Customer Relations
โข IT Service Continuity and Disaster Recovery Planning
โข Supplier Management and Vendor Relations
โข Continual Service Improvement and Performance Metrics
โข Global IT Service Management Case Studies and Best Practices
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