Postgraduate Certificate in Tele-Sales Techniques
-- viewing nowThe Postgraduate Certificate in Tele-Sales Techniques is a comprehensive course designed to empower learners with the essential skills required for success in tele-sales. This course emphasizes the importance of effective communication, objection handling, and customer relationship management in remote selling environments.
7,396+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Tele-Sales Fundamentals: Understanding the basics of tele-sales, including its importance, benefits, and best practices. • Prospecting Techniques: Identifying potential customers, gathering leads, and employing effective prospecting strategies. • Building Rapport: Establishing a positive connection with customers and understanding their needs and preferences. • Effective Communication: Utilizing active listening, persuasive language, and effective questioning to enhance sales performance. • Handling Objections: Overcoming customer objections and addressing concerns through empathy, understanding, and problem-solving. • Closing Techniques: Employing effective closing strategies, including upselling and cross-selling, to maximize sales. • Sales Metrics and Analytics: Measuring and analyzing sales performance, including lead generation, conversion rates, and revenue growth. • Ethics and Compliance: Complying with relevant laws, regulations, and ethical guidelines in tele-sales. • Technology Tools: Utilizing technology tools, including customer relationship management (CRM) software, to enhance sales performance. • Continuous Improvement: Developing a culture of continuous learning, improvement, and innovation in tele-sales.
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate