Postgraduate Certificate in Tele-Sales Techniques
-- ViewingNowThe Postgraduate Certificate in Tele-Sales Techniques is a comprehensive course designed to empower learners with the essential skills required for success in tele-sales. This course emphasizes the importance of effective communication, objection handling, and customer relationship management in remote selling environments.
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โข Tele-Sales Fundamentals: Understanding the basics of tele-sales, including its importance, benefits, and best practices. โข Prospecting Techniques: Identifying potential customers, gathering leads, and employing effective prospecting strategies. โข Building Rapport: Establishing a positive connection with customers and understanding their needs and preferences. โข Effective Communication: Utilizing active listening, persuasive language, and effective questioning to enhance sales performance. โข Handling Objections: Overcoming customer objections and addressing concerns through empathy, understanding, and problem-solving. โข Closing Techniques: Employing effective closing strategies, including upselling and cross-selling, to maximize sales. โข Sales Metrics and Analytics: Measuring and analyzing sales performance, including lead generation, conversion rates, and revenue growth. โข Ethics and Compliance: Complying with relevant laws, regulations, and ethical guidelines in tele-sales. โข Technology Tools: Utilizing technology tools, including customer relationship management (CRM) software, to enhance sales performance. โข Continuous Improvement: Developing a culture of continuous learning, improvement, and innovation in tele-sales.
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