Postgraduate Certificate in Basic Microsoft Office for Customer Support

Name: Postgraduate Certificate in Basic Microsoft Office for Customer Support
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The Postgraduate Certificate in Basic Microsoft Office for Customer Support is a comprehensive course designed to equip learners with essential Microsoft Office skills crucial in today's customer support industry. This course emphasizes the importance of proficiency in Microsoft Office tools such as Word, Excel, PowerPoint, and Outlook, which are widely used for communication, data management, and presentation.

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About this course

With the increasing demand for customer support professionals who can efficiently handle digital tools, this course offers a unique advantage for career advancement. It provides hands-on experience, enabling learners to master these applications and enhance their productivity, problem-solving, and multitasking abilities. By the end of the course, learners will have developed a strong foundation in Microsoft Office, making them more competitive and attractive to employers in various sectors. Invest in this course to unlock your potential and stay ahead in the dynamic customer support industry. Start your journey towards mastering Microsoft Office and open doors to numerous opportunities for career growth and success.

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Course Details

• Microsoft Word Basic Skills: Introduction to Word interface, creating and editing documents, formatting text and paragraphs, using templates, track changes and comments.
• Microsoft Excel Basic Skills: Introduction to Excel interface, creating and editing spreadsheets, formatting cells, using basic formulas and functions, creating charts and tables.
• Microsoft PowerPoint Basic Skills: Introduction to PowerPoint interface, creating and editing presentations, formatting slides, using themes and templates, adding multimedia elements.
• Microsoft Outlook Basic Skills: Introduction to Outlook interface, managing emails, contacts, and calendar, using tasks and notes, customizing settings.
• Microsoft Access Basic Skills: Introduction to Access interface, creating and managing databases, designing tables, queries, and forms, importing and exporting data.
• Microsoft OneNote Basic Skills: Introduction to OneNote interface, creating and organizing notebooks, inserting and formatting text, multimedia and links, using templates and tags.
• Microsoft Teams Basic Skills: Introduction to Teams interface, using chat, calls, and meetings, collaborating on documents, customizing settings and apps.

Career Path

The Postgraduate Certificate in Basic Microsoft Office for Customer Support equips professionals with essential Microsoft Office skills to excel in customer support roles. This section highlights the skill demand in the UK market using a 3D Pie chart from Google Charts. The chart below presents the percentage of demand for various Microsoft Office programs in the UK customer support industry. Microsoft Word dominates the landscape with 55%, followed by Microsoft Excel with 30%. Microsoft PowerPoint and Microsoft Outlook account for 10% and 5% of the skill demand, respectively. By focusing on these core Microsoft Office skills, professionals with this certificate can significantly enhance their career opportunities and competitiveness within the UK customer support job market. The versatility of these skills also supports professionals in exploring various roles within customer support, further expanding their career prospects. In conclusion, investing in a Postgraduate Certificate in Basic Microsoft Office for Customer Support provides professionals with an in-demand skillset in the UK market. This certificate can open doors to a range of rewarding customer support positions, offering ample opportunities for growth and progression.

Entry Requirements

Basic understanding of the subject matter
Proficiency in English language
Computer and internet access
Basic computer skills
Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

Not accredited by a recognized body
Not regulated by an authorized institution
Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

POSTGRADUATE CERTIFICATE IN BASIC MICROSOFT OFFICE FOR CUSTOMER SUPPORT

is awarded to

Learner Name

who has completed a programme at

London School of International Business (LSIB)

Awarded on

05 May 2025

Blockchain Id: s-1-a-2-m-3-p-4-l-5-e

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.