Postgraduate Certificate in Basic Microsoft Office for Customer Support
-- ViewingNowThe Postgraduate Certificate in Basic Microsoft Office for Customer Support is a comprehensive course designed to equip learners with essential Microsoft Office skills crucial in today's customer support industry. This course emphasizes the importance of proficiency in Microsoft Office tools such as Word, Excel, PowerPoint, and Outlook, which are widely used for communication, data management, and presentation.
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โข Microsoft Word Basic Skills: Introduction to Word interface, creating and editing documents, formatting text and paragraphs, using templates, track changes and comments.
โข Microsoft Excel Basic Skills: Introduction to Excel interface, creating and editing spreadsheets, formatting cells, using basic formulas and functions, creating charts and tables.
โข Microsoft PowerPoint Basic Skills: Introduction to PowerPoint interface, creating and editing presentations, formatting slides, using themes and templates, adding multimedia elements.
โข Microsoft Outlook Basic Skills: Introduction to Outlook interface, managing emails, contacts, and calendar, using tasks and notes, customizing settings.
โข Microsoft Access Basic Skills: Introduction to Access interface, creating and managing databases, designing tables, queries, and forms, importing and exporting data.
โข Microsoft OneNote Basic Skills: Introduction to OneNote interface, creating and organizing notebooks, inserting and formatting text, multimedia and links, using templates and tags.
โข Microsoft Teams Basic Skills: Introduction to Teams interface, using chat, calls, and meetings, collaborating on documents, customizing settings and apps.
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