Undergraduate Certificate in Telephonic Customer Service
-- viewing nowThe Undergraduate Certificate in Telephonic Customer Service is a compact, industry-focused program that equips learners with essential skills for successful telephonic customer service careers. This course highlights the importance of effective communication, problem-solving, and emotional intelligence in customer interactions.
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Course Details
• <strong>Telephonic Customer Service Basics</strong>
• Effective Communication Skills
• Handling Customer Complaints
• Telephone Etiquette and Professionalism
• <strong>Call Center Software and Tools</strong>
• Sales Techniques for Telephonic Customer Service
• Time Management and Multitasking
• <strong>Data Entry and CRM Management</strong>
• Legal and Ethical Considerations
• <strong>Stress Management and Call Center Metrics</strong>
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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