Undergraduate Certificate in Telephonic Customer Service
-- ViewingNowThe Undergraduate Certificate in Telephonic Customer Service is a compact, industry-focused program that equips learners with essential skills for successful telephonic customer service careers. This course highlights the importance of effective communication, problem-solving, and emotional intelligence in customer interactions.
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โข <strong>Telephonic Customer Service Basics</strong>
โข Effective Communication Skills
โข Handling Customer Complaints
โข Telephone Etiquette and Professionalism
โข <strong>Call Center Software and Tools</strong>
โข Sales Techniques for Telephonic Customer Service
โข Time Management and Multitasking
โข <strong>Data Entry and CRM Management</strong>
โข Legal and Ethical Considerations
โข <strong>Stress Management and Call Center Metrics</strong>
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