Undergraduate Certificate in Telephonic Customer Service

-- ViewingNow

The Undergraduate Certificate in Telephonic Customer Service is a compact, industry-focused program that equips learners with essential skills for successful telephonic customer service careers. This course highlights the importance of effective communication, problem-solving, and emotional intelligence in customer interactions.

4,0
Based on 6.340 reviews

5.138+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

AboutThisCourse

As businesses increasingly rely on telecommunication to serve their customers, the demand for skilled telephonic customer service professionals is on the rise. By completing this certificate course, learners will develop a strong foundation in telephonic customer service techniques, enabling them to handle customer inquiries, complaints, and issues with professionalism and empathy. They will also gain experience in using customer relationship management (CRM) software, a critical tool in today's customer service landscape. These skills will not only improve learners' job performance but also increase their career advancement opportunities in various industries.

HundredPercentOnline

LearnFromAnywhere

ShareableCertificate

AddToLinkedIn

TwoMonthsToComplete

AtTwoThreeHoursAWeek

StartAnytime

NoWaitingPeriod

CourseDetails

• <strong>Telephonic Customer Service Basics</strong>
• Effective Communication Skills
• Handling Customer Complaints
• Telephone Etiquette and Professionalism
• <strong>Call Center Software and Tools</strong>
• Sales Techniques for Telephonic Customer Service
• Time Management and Multitasking
• <strong>Data Entry and CRM Management</strong>
• Legal and Ethical Considerations
• <strong>Stress Management and Call Center Metrics</strong>

CareerPath

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

NoPriorQualifications

CourseStatus

CourseProvidesPractical

  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

ReceiveCertificateCompletion

WhyPeopleChooseUs

LoadingReviews

FrequentlyAskedQuestions

WhatMakesCourseUnique

▼

HowLongCompleteCourse

▼

WhatSupportWillIReceive

▼

IsCertificateRecognized

▼

WhatCareerOpportunities

▼

WhenCanIStartCourse

▼

WhatIsCourseFormat

▼

CourseFee

MostPopular
FastTrack GBP £140
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
Start Now
StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
Start Now
WhatsIncludedBothPlans
  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
AllInclusivePricing

GetCourseInformation

WellSendDetailedInformation

PayAsCompany

RequestInvoiceCompany

PayByInvoice

EarnCareerCertificate

SampleCertificateBackground
UNDERGRADUATE CERTIFICATE IN TELEPHONIC CUSTOMER SERVICE
IsAwardedTo
LearnerName
WhoHasCompletedProgramme
London School of International Business (LSIB)
AwardedOn
05 May 2025
BlockchainId s-1-a-2-m-3-p-4-l-5-e
AddCredentialToProfile
SSB Logo

4.8
Nova Inscrição
→ Ver Curso