Postgraduate Certificate in IT Service Management
-- viewing nowThe Postgraduate Certificate in IT Service Management is a valuable course that equips learners with essential skills for career advancement in the IT industry. This certificate course emphasizes the practical application of IT service management best practices, aligned with the leading industry framework, ITIL.
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Course Details
• ITIL® Foundation (ITIL® framework, service management best practices, ITIL lifecycle)
• Service Support (incident management, problem management, change management, service asset and configuration management)
• Service Delivery (capacity management, availability management, IT service continuity management, information and technology security management)
• Service Transition (change evaluation, release and deployment management, knowledge management)
• Service Operation (event management, incident management, request fulfillment, problem management)
• Continual Service Improvement (seven-step improvement process, measuring and reporting)
• IT Service Management in Practice (real-world implementation, service desk management, supplier management)
• IT Service Management Project (planning, executing, and completing an IT service management project)
• IT Service Management Tools and Automation (ITSM tools, automation best practices, tool selection and implementation)
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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