Postgraduate Certificate in IT Service Management
-- ViewingNowThe Postgraduate Certificate in IT Service Management is a valuable course that equips learners with essential skills for career advancement in the IT industry. This certificate course emphasizes the practical application of IT service management best practices, aligned with the leading industry framework, ITIL.
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โข ITILยฎ Foundation (ITILยฎ framework, service management best practices, ITIL lifecycle)
โข Service Support (incident management, problem management, change management, service asset and configuration management)
โข Service Delivery (capacity management, availability management, IT service continuity management, information and technology security management)
โข Service Transition (change evaluation, release and deployment management, knowledge management)
โข Service Operation (event management, incident management, request fulfillment, problem management)
โข Continual Service Improvement (seven-step improvement process, measuring and reporting)
โข IT Service Management in Practice (real-world implementation, service desk management, supplier management)
โข IT Service Management Project (planning, executing, and completing an IT service management project)
โข IT Service Management Tools and Automation (ITSM tools, automation best practices, tool selection and implementation)
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