Postgraduate Certificate in IT Service Management

Name: Postgraduate Certificate in IT Service Management
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The Postgraduate Certificate in IT Service Management is a valuable course that equips learners with essential skills for career advancement in the IT industry. This certificate course emphasizes the practical application of IT service management best practices, aligned with the leading industry framework, ITIL.

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AboutThisCourse

In today's digital world, the demand for IT service management professionals is at an all-time high. Organizations increasingly rely on technology to drive business growth, creating a high demand for experts who can manage and optimize IT services effectively. This certificate course covers critical topics such as service strategy, service design, service transition, service operation, and continual service improvement. By completing this course, learners will gain a deep understanding of IT service management and be able to apply their skills to real-world scenarios, making them highly attractive to potential employers. In summary, the Postgraduate Certificate in IT Service Management is an important course that provides learners with the skills and knowledge required to succeed in the IT industry, opening up exciting career advancement opportunities.

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CourseDetails

• ITIL^® Foundation (ITIL^® framework, service management best practices, ITIL lifecycle)
• Service Support (incident management, problem management, change management, service asset and configuration management)
• Service Delivery (capacity management, availability management, IT service continuity management, information and technology security management)
• Service Transition (change evaluation, release and deployment management, knowledge management)
• Service Operation (event management, incident management, request fulfillment, problem management)
• Continual Service Improvement (seven-step improvement process, measuring and reporting)
• IT Service Management in Practice (real-world implementation, service desk management, supplier management)
• IT Service Management Project (planning, executing, and completing an IT service management project)
• IT Service Management Tools and Automation (ITSM tools, automation best practices, tool selection and implementation)

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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POSTGRADUATE CERTIFICATE IN IT SERVICE MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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