Graduate Certificate in IT Infrastructure Library
-- viewing nowThe Graduate Certificate in IT Infrastructure Library (ITIL) is a valuable credential for IT professionals seeking to enhance their infrastructure management skills. This course focuses on the importance of IT service management, aligning IT services with business needs, and improving IT efficiency and effectiveness.
7,285+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• ITIL Foundation (mandatory)
• ITIL Service Transition (including key processes such as Change Management, Release Management, and Service Validation and Testing)
• ITIL Service Operation (including key processes such as Event Management, Incident Management, and Request Fulfillment)
• ITIL Service Strategy (including key concepts such as Service Portfolio Management and Financial Management for IT Services)
• ITIL Continual Service Improvement (including key process of CSI and the seven-step improvement model)
• ITIL Security Management (including information security principles and risk management)
• ITIL Problem Management (including key concepts such as Known Error Database and Root Cause Analysis)
• ITIL Service Desk and Incident Management (including key concepts such as call management, request fulfillment, and problem resolution)
• ITIL Service Level Management (including key concepts such as service level agreements, operational level agreements, and underpinning contracts)
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate