Graduate Certificate in IT Infrastructure Library
-- ViewingNowThe Graduate Certificate in IT Infrastructure Library (ITIL) is a valuable credential for IT professionals seeking to enhance their infrastructure management skills. This course focuses on the importance of IT service management, aligning IT services with business needs, and improving IT efficiency and effectiveness.
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โข ITIL Foundation (mandatory)
โข ITIL Service Transition (including key processes such as Change Management, Release Management, and Service Validation and Testing)
โข ITIL Service Operation (including key processes such as Event Management, Incident Management, and Request Fulfillment)
โข ITIL Service Strategy (including key concepts such as Service Portfolio Management and Financial Management for IT Services)
โข ITIL Continual Service Improvement (including key process of CSI and the seven-step improvement model)
โข ITIL Security Management (including information security principles and risk management)
โข ITIL Problem Management (including key concepts such as Known Error Database and Root Cause Analysis)
โข ITIL Service Desk and Incident Management (including key concepts such as call management, request fulfillment, and problem resolution)
โข ITIL Service Level Management (including key concepts such as service level agreements, operational level agreements, and underpinning contracts)
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