Graduate Certificate in IT Infrastructure Library

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The Graduate Certificate in IT Infrastructure Library (ITIL) is a valuable credential for IT professionals seeking to enhance their infrastructure management skills. This course focuses on the importance of IT service management, aligning IT services with business needs, and improving IT efficiency and effectiveness.

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Acerca de este curso

With the increasing demand for ITIL-certified professionals in various industries, this course provides a competitive edge for career advancement. Learners gain essential skills in service strategy, design, transition, operation, and continuous improvement, making them well-equipped to manage complex IT infrastructures and contribute to organizational growth. By earning this certificate, learners demonstrate their commitment to professional development, improve their marketability, and enhance their ability to deliver high-quality IT services. Overall, the Graduate Certificate in ITIL prepares learners for success in the rapidly evolving IT industry.

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Detalles del Curso

• ITIL Foundation (mandatory)

• ITIL Service Transition (including key processes such as Change Management, Release Management, and Service Validation and Testing)

• ITIL Service Operation (including key processes such as Event Management, Incident Management, and Request Fulfillment)

• ITIL Service Strategy (including key concepts such as Service Portfolio Management and Financial Management for IT Services)

• ITIL Continual Service Improvement (including key process of CSI and the seven-step improvement model)

• ITIL Security Management (including information security principles and risk management)

• ITIL Problem Management (including key concepts such as Known Error Database and Root Cause Analysis)

• ITIL Service Desk and Incident Management (including key concepts such as call management, request fulfillment, and problem resolution)

• ITIL Service Level Management (including key concepts such as service level agreements, operational level agreements, and underpinning contracts)

Trayectoria Profesional

This section features a 3D pie chart showcasing the relevance of different ITIL certification levels in the UK job market. The data highlights the primary and secondary skills in demand, such as ITIL Foundation, ITIL Practitioner, ITIL Intermediate (Service Lifecycle or Service Capability), ITIL Expert, and ITIL Master. With a transparent background and responsive design, the chart informs potential students about the most sought-after ITIL certifications, enabling them to make informed decisions about their career paths. The Google Charts library is utilized to create an engaging visual representation, making it easy to understand the industry relevance of each certification level.

Requisitos de Entrada

  • Comprensión básica de la materia
  • Competencia en idioma inglés
  • Acceso a computadora e internet
  • Habilidades básicas de computadora
  • Dedicación para completar el curso

No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.

Estado del Curso

Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:

  • No acreditado por un organismo reconocido
  • No regulado por una institución autorizada
  • Complementario a las calificaciones formales

Recibirás un certificado de finalización al completar exitosamente el curso.

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Tarifa del curso

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GRADUATE CERTIFICATE IN IT INFRASTRUCTURE LIBRARY
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