Professional Certificate in Mandarin for Customer Service Management
-- viewing nowThe Professional Certificate in Mandarin for Customer Service Management is a crucial course designed to meet the increasing industry demand for multilingual customer service professionals. This certificate course emphasizes the importance of Mandarin language proficiency in customer service roles, particularly in organizations with business interests in Mandarin-speaking regions.
6,932+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Unit 1: Introduction to Mandarin
• Unit 2: Basic Mandarin Phrases for Customer Service
• Unit 3: Listening and Speaking Skills in Mandarin
• Unit 4: Mandarin Grammar for Customer Service Management
• Unit 5: Reading and Writing Skills in Mandarin
• Unit 6: Cultural Awareness in Mandarin Customer Service
• Unit 7: Handling Customer Complaints in Mandarin
• Unit 8: Building Customer Relationships in Mandarin
• Unit 9: Mandarin for Cross-cultural Communication
• Unit 10: Professional Presentations and Meetings in Mandarin
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate