Professional Certificate in Mandarin for Customer Service Management
-- ViewingNowThe Professional Certificate in Mandarin for Customer Service Management is a crucial course designed to meet the increasing industry demand for multilingual customer service professionals. This certificate course emphasizes the importance of Mandarin language proficiency in customer service roles, particularly in organizations with business interests in Mandarin-speaking regions.
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โข Unit 1: Introduction to Mandarin
โข Unit 2: Basic Mandarin Phrases for Customer Service
โข Unit 3: Listening and Speaking Skills in Mandarin
โข Unit 4: Mandarin Grammar for Customer Service Management
โข Unit 5: Reading and Writing Skills in Mandarin
โข Unit 6: Cultural Awareness in Mandarin Customer Service
โข Unit 7: Handling Customer Complaints in Mandarin
โข Unit 8: Building Customer Relationships in Mandarin
โข Unit 9: Mandarin for Cross-cultural Communication
โข Unit 10: Professional Presentations and Meetings in Mandarin
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