Professional Certificate in Mandarin for Customer Service Management

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The Professional Certificate in Mandarin for Customer Service Management is a crucial course designed to meet the increasing industry demand for multilingual customer service professionals. This certificate course emphasizes the importance of Mandarin language proficiency in customer service roles, particularly in organizations with business interests in Mandarin-speaking regions.

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AboutThisCourse

By combining Mandarin language training with customer service management skills, learners gain a competitive edge in the job market, opening up opportunities for career advancement in various sectors. The course equips learners with essential skills in Mandarin communication, cultural understanding, and customer service management techniques. It covers key topics such as Mandarin pronunciation, grammar, and business vocabulary, as well as customer service best practices, problem-solving, and conflict resolution. Upon completion, learners will be able to provide exceptional customer service in Mandarin, thereby enhancing their employer's reputation and customer satisfaction.

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CourseDetails

• Unit 1: Introduction to Mandarin
• Unit 2: Basic Mandarin Phrases for Customer Service
• Unit 3: Listening and Speaking Skills in Mandarin
• Unit 4: Mandarin Grammar for Customer Service Management
• Unit 5: Reading and Writing Skills in Mandarin
• Unit 6: Cultural Awareness in Mandarin Customer Service
• Unit 7: Handling Customer Complaints in Mandarin
• Unit 8: Building Customer Relationships in Mandarin
• Unit 9: Mandarin for Cross-cultural Communication
• Unit 10: Professional Presentations and Meetings in Mandarin

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN MANDARIN FOR CUSTOMER SERVICE MANAGEMENT
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London School of International Business (LSIB)
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05 May 2025
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