Undergraduate Certificate in Guest Relation Management
-- viendo ahoraThe Undergraduate Certificate in Guest Relation Management is a comprehensive course designed to equip learners with essential skills for success in the hospitality industry. This program emphasizes the importance of providing exceptional customer service, conflict resolution, and communication skills.
5.820+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
Acerca de este curso
HundredPercentOnline
LearnFromAnywhere
ShareableCertificate
AddToLinkedIn
TwoMonthsToComplete
AtTwoThreeHoursAWeek
StartAnytime
Sin período de espera
Detalles del Curso
• Fundamentals of Guest Relations: An introductory unit covering the basic principles and practices of guest relations management, including communication skills, problem-solving, and customer service.
• Hospitality Industry Overview: A unit exploring the structure and operations of the hospitality industry, including hotels, resorts, and restaurants.
• Customer Service Management: This unit covers advanced concepts in customer service, including handling customer complaints, delivering exceptional experiences, and analyzing customer feedback.
• Front Office Operations: This unit focuses on the day-to-day operations of the front office, including reservations, check-ins, and check-outs.
• Event Planning and Management: A unit on the principles and practices of event planning and management, including corporate events, weddings, and social gatherings.
• Crisis Management in Guest Relations: This unit covers the principles and practices of managing crises in the hospitality industry, including emergency response planning and recovery efforts.
• Revenue Management in Hospitality: A unit on revenue management principles and practices, including yield management, pricing strategies, and revenue forecasting.
• Sustainable Tourism and Hospitality Practices: This unit covers the principles and practices of sustainable tourism and hospitality, including environmental and social responsibility.
• Human Resource Management in Hospitality: A unit on human resource management principles and practices, including recruitment, training, and employee engagement.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
Por qué la gente nos elige para su carrera
Cargando reseñas...
Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
Obtener información del curso
Obtener un certificado de carrera
