Undergraduate Certificate in Guest Relation Management
-- ViewingNowThe Undergraduate Certificate in Guest Relation Management is a comprehensive course designed to equip learners with essential skills for success in the hospitality industry. This program emphasizes the importance of providing exceptional customer service, conflict resolution, and communication skills.
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⢠Fundamentals of Guest Relations: An introductory unit covering the basic principles and practices of guest relations management, including communication skills, problem-solving, and customer service.
⢠Hospitality Industry Overview: A unit exploring the structure and operations of the hospitality industry, including hotels, resorts, and restaurants.
⢠Customer Service Management: This unit covers advanced concepts in customer service, including handling customer complaints, delivering exceptional experiences, and analyzing customer feedback.
⢠Front Office Operations: This unit focuses on the day-to-day operations of the front office, including reservations, check-ins, and check-outs.
⢠Event Planning and Management: A unit on the principles and practices of event planning and management, including corporate events, weddings, and social gatherings.
⢠Crisis Management in Guest Relations: This unit covers the principles and practices of managing crises in the hospitality industry, including emergency response planning and recovery efforts.
⢠Revenue Management in Hospitality: A unit on revenue management principles and practices, including yield management, pricing strategies, and revenue forecasting.
⢠Sustainable Tourism and Hospitality Practices: This unit covers the principles and practices of sustainable tourism and hospitality, including environmental and social responsibility.
⢠Human Resource Management in Hospitality: A unit on human resource management principles and practices, including recruitment, training, and employee engagement.
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