Professional Certificate in Human Resources for Contact Centres

Name: Professional Certificate in Human Resources for Contact Centres
Availability: InStock

-- viendo ahora

The Professional Certificate in Human Resources for Contact Centers is a crucial course designed to meet the growing industry demand for specialized HR professionals. This certificate course emphasizes the importance of human resources management in contact centers, where managing a diverse workforce and ensuring high levels of employee engagement are essential for success.

4,5

Based on 6.690 reviews

3.474+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

Acerca de este curso

The course equips learners with essential skills for career advancement, including workforce planning, recruitment and selection, performance management, employee relations, and legal compliance. By completing this course, learners will gain a comprehensive understanding of the HR function in contact centers and develop the skills necessary to manage and lead a high-performing workforce. This course is ideal for HR professionals, contact center managers, team leaders, and anyone interested in pursuing a career in HR for contact centers. Investing in this course not only provides learners with the skills and knowledge necessary to succeed in this competitive industry but also demonstrates a commitment to professional development, making them more attractive to potential employers.

HundredPercentOnline

LearnFromAnywhere

ShareableCertificate

AddToLinkedIn

TwoMonthsToComplete

AtTwoThreeHoursAWeek

StartAnytime

Sin período de espera

Detalles del Curso

•
• HR Management in Contact Centres
• Recruitment and Selection for Contact Centre Agents
• Training and Development for Contact Centre HR Professionals
• Performance Management in Contact Centres
• Employee Relations and Engagement in Contact Centres
• Compensation and Benefits for Contact Centre Employees
• Legal Compliance for Contact Centre HR Professionals
• HR Analytics and Reporting for Contact Centres
• Diversity and Inclusion in Contact Centre HR Practices

Trayectoria Profesional

The UK contact centre industry is thriving with a growing demand for skilled professionals in human resources (HR). In this competitive landscape, HR professionals play a crucial role in managing workforce recruitment, training, and employee relations, ensuring the smooth functioning of the contact centre. Let's dive into a 3D pie chart highlighting the most sought-after HR roles in the contact centre sector. Our data reveals that HR managers occupy the largest share of the market, accounting for 35% of all HR positions in contact centres. HR managers are responsible for overseeing the entire HR operation, including developing policies, recruiting staff, and managing employee relations. Following closely are HR officers, securing 25% of the HR positions in the contact centre sector. HR officers focus on managing day-to-day HR operations, such as processing payroll, handling employee queries, and assisting with recruitment efforts. HR administrators and coordinators together make up 35% of the HR positions in contact centres, with administrators taking 20% and coordinators taking 15%. HR administrators maintain employee records, process paperwork, and manage employee benefits, while HR coordinators support HR officers in various tasks, including recruitment and onboarding. Lastly, HR specialists hold 5% of the HR positions in the contact centre sector, focusing on providing expert advice and support in specific HR areas, such as learning and development or talent management. With this 3D pie chart, you can easily visualise the distribution of HR roles in the UK contact centre industry and understand the relevance of each position in this dynamic field. Stay updated on the latest HR trends and enhance your career prospects in the thriving contact centre sector.

Requisitos de Entrada

Comprensión básica de la materia
Competencia en idioma inglés
Acceso a computadora e internet
Habilidades básicas de computadora
Dedicación para completar el curso

No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.

Estado del Curso

Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:

No acreditado por un organismo reconocido
No regulado por una institución autorizada
Complementario a las calificaciones formales

Recibirás un certificado de finalización al completar exitosamente el curso.

Por qué la gente nos elige para su carrera

Cargando reseñas...

Preguntas Frecuentes

¿Qué hace que este curso sea único en comparación con otros?

▼

¿Cuánto tiempo toma completar el curso?

▼

WhatSupportWillIReceive

▼

IsCertificateRecognized

▼

WhatCareerOpportunities

▼

¿Cuándo puedo comenzar el curso?

▼

¿Cuál es el formato del curso y el enfoque de aprendizaje?

▼

Tarifa del curso

MÁS POPULAR

Vía Rápida: GBP £140

Completa en 1 mes

Ruta de Aprendizaje Acelerada

3-4 horas por semana
Entrega temprana del certificado
Inscripción abierta - comienza cuando quieras

Start Now

Modo Estándar: GBP £90

Completa en 2 meses

Ritmo de Aprendizaje Flexible

2-3 horas por semana
Entrega regular del certificado
Inscripción abierta - comienza cuando quieras

Start Now

Lo que está incluido en ambos planes:

Acceso completo al curso
Certificado digital
Materiales del curso

Precio Todo Incluido • Sin tarifas ocultas o costos adicionales

Obtener información del curso

Pagar como empresa

Solicita una factura para que tu empresa pague este curso.

Pagar por Factura

Obtener un certificado de carrera

PROFESSIONAL CERTIFICATE IN HUMAN RESOURCES FOR CONTACT CENTRES

se otorga a

Nombre del Aprendiz

quien ha completado un programa en

London School of International Business (LSIB)

Otorgado el

05 May 2025

ID de Blockchain: s-1-a-2-m-3-p-4-l-5-e

Agrega esta credencial a tu perfil de LinkedIn, currículum o CV. Compártela en redes sociales y en tu revisión de desempeño.